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Booking Fee
-All deposits are non-refundable and may only count towards future services.
Late Policy
- There will be a $15 late fee applied to your total, if you are not present Within 15 mins of your appointment time. (No exceptions)
-At 30 mins late we will have to reschedule. The only exception will depend upon my schedule for the day. -Should I decide to service you a $30 late fee will apply.
Rescheduling Policy
-Please allow 48 hours notice prior to rescheduling appointments. If you cancel/reschedule your appointment within that window, you forfeit your deposit. You will have to pay another deposit to reschedule.
-I will only allow you to reschedule your appointment once. Should you fail to keep the rescheduled appointment, you will have to pay an additional deposit to book another appointment .
No-Show Policy
- In the event you are 30 mins late to your appointment and/or fail to communicate, you will be considered a no-show. Your appointment will be cancelled and you forfeit your deposit. (No exceptions)
You Get What You Booked For!
-Please show up ready to be serviced the style that you booked for. The day of your appointment is not the time to switch styles, colors, textures etc. Please communicate any changes, ask questions, or make requests prior to your appointment date. Please request colors at the time of booking. If you do not specify a color, black (1b) will be the default for your style
Covid19 Policies
-No Mask, No Entry, No exceptions
-There will be no additional guests allowed at this time. We want to keep the environment both safe and professional.
-If you are sick, have been exposed to someone with Covid, or recently traveled to a high-risk state, please inform me as a courtesy. I have a toddler to take care of and I will likely ask you to reschedule. Should we need to reschedule, your deposit will still apply. Should you arrive displaying symptoms of illness, I reserve the right to decline service and you forfeit your deposit.
Thank you for your consideration! I cant wait to work With you!
Her Exotic Roots
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